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zaheer P

1 reviews | Active since Nov 2011

11 Jun 2018, 16:59

Samsung unrewards

Got a new contract through cellucity Canal walk. It was for the latest Samsung s9+ with a bunch of accesories that I was meant to get off the Samsung rewards app which I downloaded and oreded accordingly

Long story short, after a few emails, an incident or ticket number allocated along with an escalation - nothing has happened. 4 weeks have passed and I have not received my accesories advertised.

I am no going to see if I can have the contract reversed because it was not as per my agreement when I signed up for it.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Jun 2018, 17:37
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung Team

zP
zaheer P's update18 Jun 2018, 15:04
Reviewer Update
This is still not resolved - got a call late friday afternoon to say the issue is being escalated again. At this point I think it may just reach the CEO with the number of escalations I have had to date. I earlier got an email asking what accessories were in the deal...How do you not know what you owe your customer ! I called them and was told to hold while someone looks into it. I cut the call after a 19 min hold The level of incompetence in this company is astounding. I wonder how the top dogs at Samsung would feel knowing that the service is so bad here. Completely sours my experience with Samsung with whom I have had a long pleasant history with my previous phones and household appliances