Samsung ********* behaviour & misleading consumers

Samsung had a competition that ran from December 2017 - January 2018 this year . Consumers was advised that if they purchase any Samsung product they will be redemmed with a voucher. My husband and I purchased 2 items a washing machine and fridge but only got 1 voucher to date and when we enquired about the second voucher we both were sent from pillar to post and advised that there is no data on the system . This situation is further compunded by the poor customer service received when we call the call centre . It is misleading as we bought 2 Samsung items only got 1 voucher = ********* behaviour as it is evident that our details that we entered for the washing machine has been deleted as consultants advising that they cannot see anything on the system. I am exceptionally disappointed with Samsung as it is such a good brand but with service and unehitcal behaviour I will no longer be brand loyal . Further their south african website is so consumer unfriendly as there is no complaints / contact us email which is ridicilious and pathetic for such a renowed brand.To date no one has even bothered to send an email wrt 2nd voucher for the washing machine = misleading consumers as we bought 2 items but 1 voucher .

From: consumer Sent: Wednesday, 31 January 2018 10:15 AM To: 'Dale Fraser' ********** Subject: RE: Samsung Buy & Get Images Request - Resent - ***45N

Good Day Dale, I have received this redemption code for the second item I purchased which was a Samsung fridge. Please provide me with the second voucher.