Samsung unable to replace phone within a month

On 201507-22 I handed in my wife's Samsung A3 contract phone at TTS in PE for replacement as the phone was brand new but constantly froze and got extremely hot. I requested that the phone be replaced with an identical one. Service NO *** - Customer no *** -IMEI R58G50PRVXM(***)<br> Phone tel no is ***. Ten days later I was phoned by Claudie of TTS in PE informing me that Samsung will replace the phone but cannot provide me with a golden one as they have just got black in stock .<br> I demanded that the replacement must be gold as this was my wife\s choice of colour . It is now more than a month later and I still have heard nothing from Samsung re the replacement phone . I phoned TTS and was informed that the ETA for the gold coloured phone is 24 Aug . I am living in graaff Reinet which is 300km from PE and must rely on a lift to PE and back . My brother went to PE yesterday and offered to pick up the phone but no phone arrived .<br> <br> It is totally unacceptable to me that in the whole of SA Samsung cannot find a golden A3 phone to replace my faulty phone . The personnel at TTS are trying their level best to assist me but their hands are tied PLEASE HELP ! "