Samsung - unable to give feedback

I bought a Samsung refrigerator from Makro Crown Mines on 10 May 2014 and it has stopped working. The 2 year warranty is still valid as it falls within the 2 year period. A call was logged from Makro to the manufacturer (Samsung) on Monday 18 April 2016. I received a call from Samsung stating that they will have a technician sent to my place of residence to assess the problem. The booking was dated 20 April 2016.<br> <br> On 20 April 2016, I called Samsung at around 8:35am to confirm the booking. The call center agent then advised that the technician will contact me during the course of the day to arrange the time that they would come through to my home. I waited the entire day and did not receive any calls from their technician.<br> <br> On 21 April 2016, I called Samsung to get feedback as to why their technician did not call me. The call center agent advised that their system shows that the booking was booked for 21 April 2016. Unacceptable!! <br> <br> My wife and I have been calling Samsung the entire day today and have had no proper feedback from Samsung. Everyone says has the same story: 'The technician will call you\<br> <br> The customer service from Samsung is dismal and absolutely disappointing."