GG
Gokulan G

1 reviews | Active since Jul 2019

22 Jul 2019, 18:09

Samsung Umhlanga store ripped of unsuspecting customer.

Wife called the store about not receiving emails. Banzi the technician noticed she was not savy on tech and asked her to pop into the store which we did on the 21 July 2019. He told us there is a R90.00 service charge. He then looked at the phone and told her the mail box was full and should delete older mails.We expected him to do this but no. We then had to pay R90 for a less than 5 min.conversation.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply22 Jul 2019, 18:56
Official
Good day Merlin

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply22 Jul 2019, 19:15
Official
Good day Gokulan Govender

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply22 Jul 2019, 20:34
Official
Good day 

Herewith your reference number:    

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SamsungSA:^AH