Samsung tygervalley phone

I recently bought a Samsung A14 from the store in tygervalley their service is really bad. The phone was supposedly new but when I started to transfer data I discovered photos of someone else and his activities on the phone which to me indicated that this phone had been refurbished and sold to me as a new phone I called the store only for them to talk themselves out of the physical evidence I had due to their technical knowledge they rep**** that my Gmail account was linked to my account what utter ******* !! There seems to be malpractice that is going on in the store when I asked to speak to the manager I was advised that he was only in some days for certain hours at a time his name is jonker the customer care is so rude and not at all helpful his name been Deon Lombard and his has a terrible terrible attitude - the reason why I bought a phone at this branch before is because i received excellent service from a Xhosa guy working there who apparently was fired - I was told you can come in Monday or Tuesday but we are not sure if you will find him really why is he is manager if he is never there ? Also when I tried to sign into my Samsung account it shows a A20 I asked why it says that as my previous phone was a A23- he rep**** well it must be your phone really I have the box for the A23 and have never owned a A20 phone- There definitely seems like something ***** is going on in this store be warned as it seems like they are portraying like they are selling new phones at new prices but in actual fact they are second hand phones