Samsung Tygervalley Celluar Repair Centre

<p>Phoned the Repair centre on the 7th of April 2017 to see if they could do a screen replacement on a Samsung S7 and spoke to Charmaine. She informed me to bring the phone in and the repair would take no longer than 1 hour to do. When I arrived there she informed me she made a mistake and didn't have a screen in stock. She then informed me to leave the phone with them and she would have parts early next week and sort the repairs out. I had to leave the phone as she inofrmed me that the warranty expired in a couple of days and if the phone wasn't booked in they couldn't repair under the warranty. I phoned there the following week and the phone just rings and no one answers. I kept trying to get in contact with them and there was never an answer. I eventually phoned the Samsung shop and asked the woman there to get them to answer there phone. This seemed to work and I got hold of Charmaine who informed me that the parts had arrived and the technicians were busy with the repairs. 3 days passed and again I heard nothing from them. I went into the shop on the 27th of April 2017 to find out about my phone. Charmaine was rude and didn't give me any information except to say my phone was sent to JHB for repairs as they didn't have parts. When I confronted her regarding her saying that the parts had arrived she denied saying so. I then played her my call recording where she confirmed parts had arrived and phone is in the process of been repaired she had no answer. Then Jay Jay took over from her and said he would sort out by no later than Friday 5 May 2017 and promised we could collect. I asked for their manager's contact number which he gave. From the 5th of May 2017 I have been unable to get hold of the repair centre or their manager. How does a manager not return calls or messages. There service is pathetic and they don't care about their customers. I will never buy a Samsung product ever as a result of the disgusting manner that Samsung Tygervalley Repair centre and their manager have handled this repair. </p> <p> </p>