Samsung Tyger Valley and SSS Cellular - the right hand does not know what the left hand is doing.

Highly disappointed with Samsung Tyger Valley. Tuesday 09/12 walked in there to have the screen protector on my Galaxy Flip 5 replaced. Sales assistant tells me they don't do it there and gives me a little paper to say I must go to SSS Cellular in Edward Street - they are the Samsung Service Centre who do the screen protector replacements. So off I went and before getting there I phoned them to enquire about the price - only to be told they don't do it at all on the Flip phones as they do not have the machine to be able to cut the screen protector. I told them Samsung Tyger Valley referred me to them but they just said that the store must have made a mistake as they have never done it for the Galaxy Flip phones. I then turned around and started to proceed going home. Again I phoned Samsung Tyger Valley to question this matter and enquire what now. I then spoke to Deon who told me SSS Cellular have definitely been doing the screen replacements on the flip phones but must have stopped doing it then without informing them. Then he told me that they (Samsung Tyger Valley) can do a screen replacement for me but it is just a thicker type of silicone protector they use. I almost overturned my car and ask him why did the salesman not offer it to me when I was in store, Needless to say I told him that I am already almost home and could have had it done when I was there - now I have to make another trip to Tyger Valley. I then phoned SSS Cellular and spoke to a lady whom I asked to contact Samsung Tyger Valley, speak to Deon and revert back to me. Needless to say this also did not happen - pathetic in my opinion.