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mikeandpatwilliams M

1 reviews | Active since May 2016

15 Oct 2021, 11:47

Samsung tv's not that smart

I bought a Samsung Smart TV (model N5300) from Game in March 2020 All I wanted was a BASIC TV that works and will work in the future In 2020 everybody is/was aware the analogue TV signal was about to be switched off in the near future. So with this in mind I bought a new TV in 2020.I specifically asked if this TV would be able to receive the digital signal, when analogue signal was switched off, and I was assure it would work and I would not have any problems receiving digital TV .(Because this is a smart TV) Now in 2021 the analogue switch off is happening. The manager of Game Beacon Bay has just told I have to buy a set top box or a decoder (plus a satellite dish) in order to receive digital TV signal because that is “the way the world is moving “ and I would need internet access to watch SABC channels in future if I did not buy a digital decoder. I was lead to believe that all smart TV‘s had built in digital decoders built in How can Game/Samsung sell a TV that will stop working once analogue signal is switched off (unless additional equipment is bought?) All I required was a basic TV that would receive SABC channels,( I don’t want anything fancy. ) The only reason why I bought this Samsung Smart TV in 2020 is because I/everybody knew analogue TV signal was about to be switched off

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Oct 2021, 11:48
Official
Good day Mike , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
NM