MM
Muhammad M

1 reviews | Active since Jul 2018

16 Dec 2023, 15:53

Samsung TV's are BAD NEWS

I have always trusted & only used samsung products for most of my adult life but now I will throw that trash straight in the garage bin.... I bought a BRAND NEW 58" SAMSUNG TV from MAKRO ON the 05/01/2021 thinking that the Samsung brand is of a good quality and thought it would last me atleast 7 years,DAMN was I wrong. From Samsung customer service to the product itself, you have the WORST product on your 58" TU7000 tv's... The TV was working fine until it wasn't,after paying a supposedly Samsung repair centre R870,the guy comes and leaves within 5 minutes and tells me I will get a quote within an hour....After calling and emailing continuously with no response from Samsung, I finally after a few days get a quote of almost R6,0000 to repair the television, can you believe it,R6,000???? @ that too is just under 3 years of having the TV... I've been told that Samsung no longer uses proper quality parts but rather imports cheap quality parts from China at a fraction of the price???? I've lost all hope in Samsung and would not suggest anyone buy that ****... I must pay another R6,000 to repair the TV aglfter just purchasing it under 3 years ago,I think not!!! Samsung look after you after sales customers,don't expect us to pay the price of a new TV just to repair!!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Dec 2023, 06:12
Official
Good day Muhammad 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
^NM