BN
Blessing N
1 reviews | Active since Feb 2022
01 May 2023, 11:30
Samsung tv warranty issues
I bought a new 70 inch Samsung smart screen from Game on the 01 March 2023 and on the 18 April 2023 the screen started to bubble and we removed the plastic then screen showed white. I clearly explained this to Samsung and I was told they will repair but then later on a technician came with a new screen told me he won’t installed because the warranty won’t cover it.for one month old tv.my ref ***
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Replies (2)
Samsung South Africa's replyOfficial
01 May 2023, 11:33Good day Blessing
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply01 May 2023, 11:33
Official
Good day Blessing
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
BN
Blessing N's updateReviewer Update
05 May 2023, 01:49I am still awaiting for the report that you promised to email which details why you do not want to repair my tv because I informed the consultant that responded to the *** of my intentions to take the matter further speak television show lawyers' was advised to get proof in writing as to why you do not want to repair the tv.so can you kindly please email the report as ***
BN
Blessing N's update05 May 2023, 01:49
Reviewer Update
I am still awaiting for the report that you promised to email which details why you do not want to repair my tv because I informed the consultant that responded to the *** of my intentions to take the matter further speak television show lawyers' was advised to get proof in writing as to why you do not want to repair the tv.so can you kindly please email the report as ***