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Fortune C

1 reviews | Active since Apr 2017

05 Apr 2017, 11:03

Samsung TV warranty

<p>Im still in shock by what I've experienced. I bought a samsung smart 48'' tv from a reputable dealer last year. Its still under warranty as it is less than a year old. So a few months down the line I see the frame and the screen of my TV separating. Not at all stressed I return the TV to get checked out since it should have a warranty, is a decent brand, and shouldnt be acting up so soon. Samsung gets back to me telling me my warranty is voided as I left the TV in direct sunlight and exposed it to extreme heat and quoted me a cool R7000 to fix my TV. So now samsung knows where I live and how I used my TV... nevermind the fact there is no sign of heat damage. Last i checked if u heat something the shape deforms. It does not uniformly separate. And last I checked I never invited samsung to my home for tea so how can you come up with this conclusion. You are more than welcome to come through now to make an informed conclusion but please, dont look for absurd reasons to void warranties. I buy your products because I have never had a problem before but if this is what I can expect for when I do have a problem Im done with Samsung. I am very disappointed.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Apr 2017, 17:33
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.