1 reviews | Active since Nov 2016
Samsung TV unreliable !!!!
We bought a 58" UHD Tv and the 43" UHD Tv on the 16th of August 2020 . But we have been having issues with the 58" ever since we bought is . Just around July in 2021 the screen just went blank and the TV was power cycling on and off . ( Technician was sent , which is a good thing cause we were still under warranty) on the 25th of July 2022 , we had same issue again job number *** .( Technician was sent again) Now again on the 26th of October we are having another issue again , this time around the technician was sent and he told us that Samsung will be generating a quote for us since the TV is no longer under warranty. Here is my issue , from the very first year we have been experiencing the same issue with the same TV , and the Technicians "were doing the repairs" , but this issue continues and the worse part we reported this issue since the first time it occurred , now we are going to be paying for the repairs for a TV that has had issues since the first year we owned it so there is not guarantee that next year the issue wont happen again!!!! We have been very loyal customers for Samsung all our electronics( TV , sound bar our additional Tv's , washing machines ) are Samsung brands but now it seems like we are on the loosing side with this particular TV . We find it very unfair that we now do not have a choice but to accept what ever quote that we will be receiving to fix the Tv and there wont be guarantee that we wont be in the same predicament in the next few months.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Kind regards
Kind regards
How do you say to a customer, you are only going to explain the warranty and close the escalation without wanting to listen to a customer!!! That was the most unprofessional response I've ever heard in my entire life!!!! For such a big brand surely, you can do better and employ people who are considerate of your customers' issues.
How do you say to a customer, you are only going to explain the warranty and close the escalation without wanting to listen to a customer!!! That was the most unprofessional response I've ever heard in my entire life!!!! For such a big brand surely, you can do better and employ people who are considerate of your customers' issues.
