GB
Grahame B
1 reviews | Active since Jun 2019
23 Sept 2024, 14:16
Samsung TV support and service
I have a 55 inch tv that's not even 6 months old and the backlight is gone. Trying to get a service provider to come fix the issue has been less than satisfactory. The call center is useless at samsung and the service provider even worse (TM Electronics in Durban) The service in South Africa is disgusting to say the least.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 Sept 2024, 14:17Good day Grahame
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Sept 2024, 14:17
Official
Good day Grahame
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
GB
Grahame B's updateReviewer Update
23 Sept 2024, 15:55Are you kidding me, you service provider arrived with no parts to replace the "FAULTY" parts, what a joke. The TV is not even 7 months old no1 and no2 you accredited service provider doesn't have parts ? *** this level of customer service is shokking to say the least. by the way your service provider is MT electornics in Durban , South Africa........ I have no words
GB
Grahame B's update23 Sept 2024, 15:55
Reviewer Update
Are you kidding me, you service provider arrived with no parts to replace the "FAULTY" parts, what a joke. The TV is not even 7 months old no1 and no2 you accredited service provider doesn't have parts ? *** this level of customer service is shokking to say the least. by the way your service provider is MT electornics in Durban , South Africa........ I have no words