Samsung TV sucks

Item: Samsung South Africa
Rating: 1
Author: christonissen C

I bought a 75" Samsung TV in 2022. Upon the sale the agent had everything good to say about the TV and that I can have a 4 year warranty on it which led me to buy it. Mind U the place of purchase was a Game store in Century City Canal Walk. The TV broke within 4 months and had to go in for repairs. The store told me to dismount the TV and bring it back in the box to them. Needless to say that was not gonna happen. We eventually got to an arrangement where they came to get it (this was very good on behalf of the store) on the flip side, the repair centre was down the road from me.

Eventually after many mishaps from the repair centre I got a call from Samsung apologizing about the service of the store. I have a smart home as I informed the agent and that's why I liked Samsung intergration. However, their service sucked afterwards or atleast the people representative of them. This TV broke and Broke and all they told me was bring it and they will fix it. Mind U now, just after 2 years my wall goes dark as the TV decided no longer to work and it's the exact same problem since day 1. Their products are **** and I will literally support any other brand going forward. I'm going so far to do the same with every appliance, mobile etc.

I have to purchase a new TV which suits my family which is going to cost me a minimum of around R15k.

Samsung sucks.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

10 Jan 2024, 21:32

Good day Christopher

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,
SamsungZA
^NM

Samsung South Africa's reply10 Jan 2024, 21:32

Official

christonissen C's updateReviewer Update

12 Jan 2024, 11:00

So, I eventually get a call from Samsung which they basically told me what I already know, a scripted call of internal customer communication based on the topic at hand yet not having adressed any of my concerns. I bought an inferior product, they prolonged and gave me the run around until the warrenty has expired and now inform me that you are liable to pay for repairs.

Conclusion, Samsung is nothing but marketing but their product and customer service is Sh#t. Do not buy products, that requires proper money, if its small nonsene, fine... but expensive TV's etc, **** or rather make sure you have additional warraties taken out as it will brake.

I am selling every single samsung item going forward and will move to their competition

#samsungsuck #samsungis***

christonissen C's update12 Jan 2024, 11:00

Reviewer Update

christonissen C's updateReviewer Update

14 Jan 2024, 12:20

How much am I likely to promote Samsung as a brand to anyone in my existence? Zero. They are a shady company selling inferior products marked up but if you buy LG, Hisense etc. you have little to no issues and when u do, they listen and respond based on what the concerns were. All Samsung does is have a new call centre agent call you with a script on his/her computer and then read and state the obvious with zero brain activity.

Avoid dealings with this business, why y'all think they reply privately? Is to hide their bad business practices.

#samsungsukcs

christonissen C's update14 Jan 2024, 12:20

Reviewer Update