Samsung TV ****

<p>I would like to have added Outsurance to this as it started with them. My 32 inch Samsung TV's LCD got damaged. As i do have the privledge of Insurance i decided to claim....my last claim was years ago (cannot even remember). Outsurance processed the claim and a 3rd party phoned me to handle the actual replacement. From the start i had issues with the model number that they want to give me as it was substandard to the one i had. After some heated converstions and proof of the bad replacement they wanted to give me, i was told that they are going to replace my TV with a 40inch Smart TV. Im not one for size as this was in my childs room. I went on the website of Samsung and found that all the features i used on the broken TV is on the replacement. Was an easy yes from me. I received it a few days later, hooked it up and was not to happy with the performance, however its for my childs room. My problem started when i extended my antenna cable to my childs room and suddenly there is no DTV signal. Confused....I immediately went to Samsung's website and saw that there is a DTV tuner in this model. I phoned samsung (JoannL) and together we tried everything to get the signal. I then told her they must replace the TV with one that works. I was shocked when she said there is no guarentee on this product as it is a Insurance claim. I told her i dont accept this and that i want to speak with a supervisor. She put me through to a supervisor that said this model does not have a DTV tuner. My obvious responce was "you websit says different". He returned with a "then the website is wrong". I believe that Outsurance and Samsung are well aware of this **** cause DTV is not yet big in south africa. Samsung said they will phone me back to discuss the way forward......its been 4 weeks and when i phoned them back with the reference number, they resopnd with this number is not valid. even got ****ed by the Samsung Call centre. The model number for this TV is ua40j5200ar.</p>