SAMSUNG TV REMAINS UNFIXED!!

I bought a 55" Samsung TV cash at Game - Mall of Africa in 2019, and took out an extended warranty cover with it. My TV screen started going Black in Aug 2021 and when I logged a claim, I was told to bring the TV to the store and that due to Covid, they no longer do house calls.

It is a 55" TV and very heavy for a small lady like me to carry. I had to get men power and pay them to carry the TV for me. My TV was taken in for a month and when I followed up, I was told that TVs on extended warranty take longer to fix - like really????

My TV came back a month later WITH the same problem. I drove to the store since they NEVER answer their phones to let them know of this problem and I was told to bring it in again. When I took out this extended warranty, I was told that they would send a Samsung Technician to my house but I now always have to drive around with a big and heavy TV to carry.

We are on level 1 now. I'm sure a Technician can come get this TV checked out at my house and still observe the Covid protocols. This is such an inconvenience. I am not happy at all!! My TV was never fixed at all.