1 reviews | Active since Jul 2016
Samsung TV - R7000 to repair, only three years old. Told to trash it.
<p>My mother in law bought a new Samsung LCD TV. After 3 years of watching TV in the evenings for a couple of hours max, the screen has stopped working and costs R7000 to replace the screen.</p> <p>Obviously it is cheaper to buy a new LG TV with superior quality.</p> <p> </p> <p>Called Samsung and gave them the quote reference details. After investigation, Samsung VOC said management can't do anything - its normal for a TV to last 3 years.</p> <p>VOC ref ********** 267</p> <p> </p> <p>Bottom line - Samsung do not stand by the quality of their products. Samsung TV is not meant to last beyond 3 years, it is a disposble item. </p> <p>Is this what we can expect from Samsung Galaxy S8 as well?</p> <p> </p> <p>By the way, I still have my LG TV working after 7 years, no issues!</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
The outcome of Samsung's reponse - too bad for you, your Samsung TV lasted 3 years, and you must pay R7000 for a new panel. I responded that I now purchased a brand new LG TV for R5000.
They are not interested.
Be warned - if your Samsung TV panel stops working - you can throw your TV away. Samsung will not stand by their products.
The outcome of Samsung's reponse - too bad for you, your Samsung TV lasted 3 years, and you must pay R7000 for a new panel. I responded that I now purchased a brand new LG TV for R5000.
They are not interested.
Be warned - if your Samsung TV panel stops working - you can throw your TV away. Samsung will not stand by their products.