Samsung TV promotion headache (Order number: ZA***)

Samsung TV promotion headache (Order number: ZA***)

After buying a Samsung note 20 ultra I in October 2020 I am still waiting for the delivery of the promotion TV that supposed to come with it. I have called the customer service number so much I could have used the money on my telephone bill and gone and bought the TV. Every time it is just a lame apology that means nothing at all.

Firstly, to log the TV promotion took almost 10 phone calls. After sending in the required documents, it took 1 month for Samsung to verify the documents and give me some sought of feedback. Every agent I spoke to which is probably 20 different people I lost count gave me the same lame excuse that they will follow up with the promo team and give me a call back 1-2 months later I am still waiting for a call back.

This is now becoming beyond ridiculous; I am still waiting on this tv to be delivered and an apology is not good enough anymore. How much more *********** can Samsung be, its 3 months now for an item that is supposed to take 6 weeks. after speaking to more than 10 different people and still I can’t have this sorted out. Words cannot express how disappointed I am in a brand I have trusted for over 15 years I have always held your brand and company in high esteem but after this I really feel like customer service is not part of what your business stand for because the service, I am still receiving is pathetic, even as I am typing this, I know I am going to get a lame apology and then nothing after that. “SORRY FOR THE INCONVIENCE IS JUST NOT GOOD ENOUGH!!!!!”

So, let’s see what Samsung does now.

Having always bought your top end devices for over 10 years, This experience will indicate if we would buy Samsung products in the future.