1 reviews | Active since Oct 2012
Samsung TV overheating and frame melting
My 50" Samsung LED tv started getting so hot in the corner that the frame started melting. Luckily I saw it in time and I immediately turned it off. I did some research on the internet and found a whole forum thread dedicated to this problem.
https://us.community.samsung.com/t5/TVs/Screen-overheating-and-melting-corner-of-TV-6300-series-LED/td-p/5436
I took it in to Samsung Service store and after inspecting they said they couldn't find any problem inside and insinuated that I did something to the tv. I asked them to please escalate it, but they do not want to believe me that this problem has occurred the other devices as well.
The tv set is about 4 years old, but I fear to think what could've happened if I was not at home! This is a serious safety threat, but it seams that Samsung does not want to accept responsibility.
I am planning to escalate this in whatever way possible, even if it is just to warn people to NOT buy Samsung tv's since the risk is too high!
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team