1 reviews | Active since Mar 2012
Samsung TV not reliable
I have purchased a TV in 2021, in January 2022 the screen was replaced, then again in November 2022. Post the repair, I was still not happy with the screen quality as there were dark areas at the edges of the screen. Since the end of November, I have made numerous calls to Samsung, to have this matter resolved. The technician came out the 3rd time and stated that if they change the screen it will still have those darken edges. I have also advised House and Home from whom I purchased the TV, that this is unacceptable. I have spoken to numerous call center team memebers and even the team leader, to which I am still awaiting a response. Almost 19 days later, this matter has not yet been resolved. It is totally unacceptable. I have expressed my dissatisfaction and that should the screen fail again I would have to repair this at my cost. Samsung SA this cannot be the way you do business.
I will update the post once Samsung finalizes this matter.
Regards
S.N
I will update the post once Samsung finalizes this matter.
Regards
S.N
I have been advised by Samsung that based on their policy they will not be exchanging or crediting the unit as it is more than 6 months old.
Samsung SA, why wasn't this said early in December 2022 ? was this to get closer to the unit's warranty expiration date?
Is it normal to have a Samsung 75"UHD screen replaced twice within a year?
I asked Samsung to replace the faulty screen on the 4th of January, I was given assurance by Samsung VOC that it will be done by the 10 January 2023. A few calls later during that week, I was informed due to the service company having some challenges it will now be replaced during the course of this week. No confirmed date as yet. This is going on for almost 2 months since I raised my concern with Samsung. I would really like to talk to someone senior and get some understanding if it is their aim to merely frustrate customers.
Regards
SN
I have been advised by Samsung that based on their policy they will not be exchanging or crediting the unit as it is more than 6 months old.
Samsung SA, why wasn't this said early in December 2022 ? was this to get closer to the unit's warranty expiration date?
Is it normal to have a Samsung 75"UHD screen replaced twice within a year?
I asked Samsung to replace the faulty screen on the 4th of January, I was given assurance by Samsung VOC that it will be done by the 10 January 2023. A few calls later during that week, I was informed due to the service company having some challenges it will now be replaced during the course of this week. No confirmed date as yet. This is going on for almost 2 months since I raised my concern with Samsung. I would really like to talk to someone senior and get some understanding if it is their aim to merely frustrate customers.
Regards
SN