SM
Shingirayi M

1 reviews | Active since Dec 2015

03 Dec 2015, 13:23

Samsung TV is disposable after 24 months

In July 2012 I bought a Samsung (TV and Big Microwave),in 2014 June I bought a Samsung Cell phone<br> <br> The TV just started showing a thick white line in the middle of the screen and a faded picture(27/11/15). I took it to Samsung with confidence and the employees where shocked that it lasted beyond 24months.They indicated that its designed to last 24months yet I bought it on a 24months account. I was informed that should I want it fixed I should pay R7065 since it was after warranty(24months). Meanwhile other brands with 4yrs warrant are going for R4500<br> <br> I bought the microwave for R1200 and in less than a year it was not working. On taking it for repairs I was told that it would need R2000.<br> <br> The cell phone battery started swelling and fortunately the shop managed to replace the battery.<br> <br> Regards<br> <br> Gerald

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Dec 2015, 15:16
Official
Hello ShingiG,


This is to acknowledge receipt of your complaint.

Please be advised the query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on the matter.


Regards
Samsung Team