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shabeerj S

1 reviews | Active since Dec 2016

12 Dec 2016, 17:10

Samsung TV internal Crack

<p>We've been using our new 55" Samsung LED TV for 7 months, all of the sudden while we're watching TV a loud noise comes out of it and a line starts appearing on the screen. It turned out to be a crack on the panel, but in the inside. The TV is mounted, we didn't touch it, didn't do anything to it and it's been sitting there for 7 months. A Tech sent by Samsung looked at it and specify to Samsung that there was no external damage, not a a scratch... NOTHING, still they refuse cover the TV becaused they say we damaged the TV.... HOW????? BY WATCHING TV???? I've also seen a few posts on different websites about this, We DID NOT cause physical damage to the TV and only ask for fair treatment. I hope they can reconsider the decision.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Dec 2016, 17:49
Official

Good day Shabeer,

We have noted your concern, thank you for bringing this matter to our attention. We have referred this matter to our Complaints division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA