JC
James C
1 reviews | Active since May 2021
22 May 2021, 18:27
Samsung TV if you buy a phone deal. 5 months later no TV.
I bought a Samsung Note20 in January. One of the reasons was that they offered a 32" TV as part of the deal. I followed the steps and was promised contact from the courier company who would shortly deliver the TV. Nothing since. I visited the Samsing store at Eastgate and was told there had been a "break-in at the warehouse". Sure there was... Samsung, I'm still waiting for that TV... I'm a big Samsung fan, let's keep it that way. Can't wait to hear from you.
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Samsung South Africa's replyOfficial
23 May 2021, 21:40Good evening James,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply23 May 2021, 21:40
Official
Good evening James,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS