Samsung TV gets darker and blurry but Samsung has no appetite to fix this mess.

I bought a Samsung in 2022 at Makro outlet with a 2 years warranty. This year around early October it started being blurry and gets dark as you watch it. I hoped it will go away. Right around mid October the problem got worse and I contacted Samsung, they gave me a reference number. 2 days later I called to follow up i was told it was cancelled. They then logged another call, the the Samsung fellow called to troubleshoot me and then the tv worked for less than 15 minutes. He then indicated that they will send a technician.

The technician called and troubleshoot the same way the Samsung guy did and no luck. Samsung closed the log. When I called to enquire I was told the log was closed but don’t know why it was closed. They then opened another one, the technician from a company called Technologia Group (Musa) came to the house to fix the tv however indicated that they don’t see anything wrong, however the tv still gives the same problem.

Some time in November 25 Samsung escalated the matter within to Njabulo and Titimalo where they asked for videos and all, and send other technicians to the house, however those technicians didn’t make it to the house. They called to indicate that they are on their way, 20 minutes they called back to indicate that they won’t came cause the TV can’t be fixed I must speak to Samsung. Samsung says they didn’t get a report from the technicians and they closed off the matter. When I ask why this they blame the technicians and the technicians blame Samsung. My tv still has issues.

It’s now 13 December the matter still not resolved, Samsung still wants to log calls and re do the same process of troubleshooting me 🥹😭. But to what ended when we have now entered 3 months back and forth about the same problem. The level of incompetence and disregard for a client by Samsung is appalling to say the least. Madness of the highest order. To a point they now blame the technicians for what they can’t explain. I am their client bathong. Samsung TV is getting darker and blurry when on till today and they make me open a new case number all the time. Whilst all this madness is taking place I still don’t have a working tv