MK
Marlin K
1 reviews | Active since Jul 2020
14 Apr 2022, 14:33
Samsung TV - Faulty within a Year
I bought a 58inch Samsung TV for my elderly mum . The TV screen switched off in a few months and never came back on . This was escalated to Samsung and they initially came to check that the TV was indeed faulty. Its been almost a month of calling the call centers and escalating this issue and still we have not had any feedback . Really poor service for Samsung SA. Really regret this purchase
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Replies (3)
Samsung South Africa's replyOfficial
14 Apr 2022, 14:34Good day Marlin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply14 Apr 2022, 14:34
Official
Good day Marlin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
MK
Marlin K's updateReviewer Update
16 Apr 2022, 11:22Hi
I have still not had any feedback from Samsung . It has been escalated numerous times to the management teams (Tshepo Mohuba and Herman Mashiya) and still no feedback .
Its been a month without a TV . Wish i had known of the after support service from Samsung, before purchasing this product .
I have still not had any feedback from Samsung . It has been escalated numerous times to the management teams (Tshepo Mohuba and Herman Mashiya) and still no feedback .
Its been a month without a TV . Wish i had known of the after support service from Samsung, before purchasing this product .
MK
Marlin K's update16 Apr 2022, 11:22
Reviewer Update
Hi
I have still not had any feedback from Samsung . It has been escalated numerous times to the management teams (Tshepo Mohuba and Herman Mashiya) and still no feedback .
Its been a month without a TV . Wish i had known of the after support service from Samsung, before purchasing this product .
I have still not had any feedback from Samsung . It has been escalated numerous times to the management teams (Tshepo Mohuba and Herman Mashiya) and still no feedback .
Its been a month without a TV . Wish i had known of the after support service from Samsung, before purchasing this product .
Samsung South Africa's replyOfficial
18 Apr 2022, 10:01Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply18 Apr 2022, 10:01
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM