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Delano B

1 reviews | Active since Dec 2015

29 Dec 2015, 19:12

Samsung TV faulty and Samsung don't have parts.

I bought a Samsung 3D smart TV for 14000 from Rendo's Audio the screen went faulty and they replaced the TV. Just out of guarantee the power supply went, I paid R1800 for repairs, a month after the power supply the screen started showing a pink stripe on the left hand side. I took the tv to Samsung said it is the screen but they do not have screens and the TV is discontinued. They offered me a 55j5300 but I must pay in R6000 and I must return my TV to them. I then discovered the TV they offer me game is selling for R10000 and Samsung told me the TV I am getting is R 11500 5 series I then told them according to game staff the TV they want to give me is discontinued I then ask them if I can't get a series 6 at least I recommended The55ju6000 that was on special at Makro for R12999 they then said I must pay in R9000 I just think Samsung <br> Want to get rid of there old stock and they offering it to there clients as exchange. I have also send a letter to Samsung and they did not even bather to respond. I have spoken to Samsung on numerous occasions but most staff don't come back to you<br> I already paid them the R6000 but I think to cancel it. I think this will be my last Samsung produc<br> <br> <br> <br>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Dec 2015, 08:55
Official
Hello delanob,

This is to acknowledge receipt of your complaint.

Please be advised the query is currently in escalation with our Voice of customer team under reference number:***.


A senior customer service executive will contact you with further advise on the matter.

Regards
Samsung Team