kC
kamaseelan C

1 reviews | Active since Dec 2012

20 Jun 2016, 16:37

Samsung TV Evolution kit "Hoax"

<p>A few years ago I bought a Samsung TV (Model: UA55ES7500RXSJ). A big selling on this TV was the fact that I would not need to buy a new TV in the future. all I would need to do to upgrade was buy the latest evolution kit. See web site advertising on this capability http://www.samsung.com/uk/consumer/tv-audio-video/accessories/tv-accessories/SEK-1000/XC</p> <p>Today I call Samsung Customer Service and they inform me that they no longer produce the evalution kits. Are there any other customers out there that have been conned by clever advertising. How can Samsung be allowed to renage on its commitment or responsibility into the future to make the evolution kits available to those who have bought their TVs with this expectation?</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jun 2016, 14:14
Official
This is to acknowledge receipt of your complaint. Kindly note the query as been escalated to our Voice of customer team under reference number: ********** 835. A senior customer service executive will contact you with further advise on the matter. Regards, Samsung Team