LS
Lucian S
1 reviews | Active since Oct 2020
01 Dec 2020, 19:04
Samsung TV delivery issue since September
I Currently still waiting on my TV delivery . This is now testing my patience . This issue is currently open since September Order Number ZA***. Please advise on the way forward. Please respond via email on *** .Thanks
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Replies (3)
Samsung South Africa's replyOfficial
01 Dec 2020, 19:24 Good evening Lucian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply01 Dec 2020, 19:24
Official
Good evening Lucian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's replyOfficial
02 Dec 2020, 10:25Please accept our sincere and humble apologies Lucian, we have requested urgent feedback with the relevant departments and will revert. ^NM
Samsung South Africa's reply02 Dec 2020, 10:25
Official
Please accept our sincere and humble apologies Lucian, we have requested urgent feedback with the relevant departments and will revert. ^NM
LS
Lucian S's updateReviewer Update
15 Jan 2021, 14:23Hi Samsung. Please be advised that I have still not received the Item . Kindly note that I have been waiting for 4 months so far . I request a telephonic call with an Update .
LS
Lucian S's update15 Jan 2021, 14:23
Reviewer Update
Hi Samsung. Please be advised that I have still not received the Item . Kindly note that I have been waiting for 4 months so far . I request a telephonic call with an Update .