1 reviews | Active since Jun 2016
Samsung TV continuously rebooting
On 27 November 2020 I bought 3 TVs t Makro, of which 2 Were Samsung 55" and 58" on 15 December 2020 I bought another Samsung TV 65". I was happy with the features and quality of the TV's. I experienced an issue in February 2021 with my 58" Model UA58TU7000K. The unit would just continuously reboot, I logged a faulty with the customer care "exchange:*** - 24.02.2021" and the unit was replaced. the following year 2022, I had a similar issue with the replaced unit, "continuously rebooting" I logged a fault "repair: *** 09.06.2022" The unit was collected and repaired. last week the same unit continuously reboots. I have been informed that the unit is out of warranty and I will have to cover the costs for the callout fee as well as repairs. I am very concerned about the lifespan of the unit or model. the continuous rebooting seems like it's an annual issue. Surely there's something wrong with the model or batch. I am now supposed to pay for the repairs knowing very well that this unit will break down within 12 months as has been the case. I am starting to lose hope in a product that I loved so much, this should be a concern having a TV that breaks down on an annual basis. it is also a huge inconvenience to be with a working unit on a regular basis. There have been no issues with the other models, its just this one "UA58TU7000K"
I note your email, and yes I am aware that you have honored the warranty and exchanged and also repaired the unit.
My unanswered question is what guarantees do I have or what assurance can you provide that if I pay for the repairs it will last for a period longer than a year?
I have had this model for almost three years, and it has broken down 3 times already, fortunately, the past two times it was within warranty.
The fault is the same, which indicates there is something wrong with either the model or the batch that was produced. What is the root cause of this consistent rebooting?
At this stage I have lost all confidence I had in the brand, it seems like it's not built to last.
Regards
Dalisu
I note your email, and yes I am aware that you have honored the warranty and exchanged and also repaired the unit.
My unanswered question is what guarantees do I have or what assurance can you provide that if I pay for the repairs it will last for a period longer than a year?
I have had this model for almost three years, and it has broken down 3 times already, fortunately, the past two times it was within warranty.
The fault is the same, which indicates there is something wrong with either the model or the batch that was produced. What is the root cause of this consistent rebooting?
At this stage I have lost all confidence I had in the brand, it seems like it's not built to last.
Regards
Dalisu