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Nicolas M

1 reviews | Active since Jan 2021

08 Jan 2021, 12:39

Samsung TV Claim Promotion

I done an upgrade at Vodacom Shop in Bayside for the Samsung Galaxy Note 20. There was a promotion in place whereby I could claim for a Samsung TV on the Samsung Members App. I have had no communication about the claim and have not received any tv. When contacting Samsung, they blow me off and tell me I must visit the Vodacom store where I did the upgrade. When I went to the store, the staff told me to contact Samsung. I asked the staff member to log a service request for me. This is absolutely terrible service from Samsung.

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Replies (11)
Samsung South Africa
Samsung South Africa's reply08 Jan 2021, 12:40
Official
Good Day Nicolas, 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards 
Samsung ZA 
NM 
NM
Nicolas M's update08 Jan 2021, 14:28
Reviewer Update
Thank you.

Samsung Galaxy Note 20 - IMEI: ***
MSISDN: ***
Transaction Number: 204312
Vodacom Shop Bayside Mall

Samsung Order Claim Reference Number: 36Z05ITMO
Samsung South Africa
Samsung South Africa's reply08 Jan 2021, 15:00
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa
Samsung South Africa's reply11 Jan 2021, 12:14
Official
Good Day Nicolas,  

Your concerns have been duly noted

Please note that your claim registration has been verified and we noticed that your proof of purchase is handwritten. In order for you to meet the terms and conditions,  please see your retailer and request a new receipt 
( printed ) listing your eligible Galaxy device information and the date of purchase.

Kindly email to verify @ samsung . com , 
 
Thank you for your patience and understanding. 
 
Kind Regards, 
Samsung ZA 
NM 
NM
Nicolas M's update11 Jan 2021, 14:49
Reviewer Update
Good day,

Thank you for your swift reply.
I have sent the proof of purchase to ***.

Kindly confirm once received and the next steps to take in order to receive the claim. would there be a way for me to collect the TV? I would rather not want to wait as the delivery address will change at the end of January.

Your assistance thus far has been highly appreciated!

Many thanks.

Nicolas De Mertens
NM
Nicolas M's update13 Jan 2021, 07:46
Reviewer Update
Good morning,

Any feedback please?
Samsung South Africa
Samsung South Africa's reply13 Jan 2021, 08:05
Official
Thank you Nicholas, please wait for feedback.^NM
Samsung South Africa
Samsung South Africa's reply19 Jan 2021, 09:24
Official
Good Morming Nicholas,

Your concerns have been duly noted

Please note that your claim has been revalidated and approved. The shipping for your order has been requested.

Thank you for your patience and understanding. 
 
Kind Regards, 
SamsungZA 
NM
NM
Nicolas M's update21 Jan 2021, 12:47
Reviewer Update
Good day,

Thank you for your assistance thus far...

I was contacted by Samsung in regards to the claim and the lady mentioned that I had received an email regarding the TV licence, There was an amount outstanding and Samsung kindly offered to pay it for me which I was happy to hear.

When I took a look at the email, there was no attached letter for me to sign and send back regarding the TV licence. After numerous emails Nomthandazo Nkosi, she hasn't returned my email?

I am moving from the current location where the Claim needs to be delivered on the 27th of Jan so I would dearly like to receive the claim before this time.

Kindly advise soonest.

Many thanks.

Nicolas De Mertens
NM
Nicolas M's update22 Jan 2021, 12:40
Reviewer Update
Good afternoon,

Could I kindly get feedback on this please?
I still have not received any response from Nomthandazo Nkosi.

Your urgent assistance is appreciated.

Many thanks.

Nicolas De Mertens
NM
Nicolas M's update25 Jan 2021, 10:21
Reviewer Update
Good morning,

Could you kindly advise on the above messages please?
I still haven't received feedback from Nomthandazo Nkosi.

Urgently supply feedback please?