DS
Duvane S
1 reviews | Active since Jan 2024
19 Jan 2024, 12:16
SAMSUNG Tv
For the past 6 years we. I bought all appliances at Samsung. This includes phones and tvs. I always have been a loyal customer. I bought a TV on the 28th of may. I than logged a fault on the 26 off November. I clearly requested that I would like a refund or voucher to get a new tv as I have this option acourding to the consumer protection act. I was refused because according to them I bought a demo tv. I also remember question all the recoding as I am taking this matter further but to date I had no response regarding the recordings.
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Replies (2)
Samsung South Africa's replyOfficial
19 Jan 2024, 12:18Good day Duvane
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply19 Jan 2024, 12:18
Official
Good day Duvane
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
DS
Duvane S's updateReviewer Update
29 Jan 2024, 11:28Good day Samsung.
It is one week late and I am still waiting for feedback
It is one week late and I am still waiting for feedback
DS
Duvane S's update29 Jan 2024, 11:28
Reviewer Update
Good day Samsung.
It is one week late and I am still waiting for feedback
It is one week late and I am still waiting for feedback