Samsung TV came with a wrong and used remote

I bought a new TV set from the Samsung online store and it was sent to me with an old used remote. Above all, the remote is incorrect. I have been calling samsung everyday since I received this TV and no one is being helpful. I spoke to Sandra who was the first person that logged this call and never heard from her again. I spoke to Sizwe for a follow up, he said he will call me but never did. I spoke to Zintle for a follow up, she never called back. I spoke to Zenzi, she never called back.

None of their staff is helpful. All I want is for them to send me the remote that works and that is meant for this TV.

I am really at a point of just returning this TV and getting a refund.

I will never ever buy a samsung product ever again. I am over this brand and it's people.