LM
Lesego M
1 reviews | Active since Feb 2021
08 Feb 2021, 11:22
Samsung TV 58”
Today marks over a month without a TV. This is my second Samsung TV that switches it’s self off every 5 seconds.
August 2020 I bought a Samsung 58” at Marko Carnival, with in less than 3 days the TV started switching itself on and off every 5seconds, I went back to the store to get it exchanged. In less than 6months (January 2021)the second TV is giving me the same problems.
I logged in a call with Makro and Samsung the first week of January 2021 and to date I still don’t know when my new TV is coming. For the past three weeks I’ve been told that they are waiting for the manger to approve my exchange and that my call is being escalated. Order number number: ***
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Samsung South Africa's replyOfficial
18 Feb 2021, 18:38 Good Evening,
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Feb 2021, 18:38
Official
Good Evening,
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS