1 reviews | Active since Jan 2016
SAMSUNG TV
<p>i own a samsung plasma tv model:ps43d4551a3, on 25 March while watching the tv is suddenly went blank, i check all cables a but nothing has not changed since i purchased it and had it connected by a technician, II called samsung call centre and all the over the phone troubleshooting could get the tv working, then i was informed that a technician will be at my place after 24-78hrs. </p> <p> </p> <p>I was given a reference number for the call ref ********** 303. today i receive a call from samsung that they cant be of any assistant and i should seek alternative ways to resolve the matter or buy a new tv. they did not even bother sending a technician to assess the tv. </p> <p> </p> <p>what bother me is that all other devices (Expola0 which was connected on the same power outlet still functions and even if i change tv other tv works fine. SAMSUNG does not care for its customers and their USE SUBSTANDARD BOARDS on their tv.....now i have to throw the tv away and buy another </p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Good day M******** M*****
Kindly note that I tried calling you ( ********** 321) to no avail.
We are saddened by the experience you have received, please accept our sincere apologies.
We have noted that the service order was booked for your TV however cancelled due coverage.
Based on the age of the unit, Samsung cannot send a technician. It is very much possible that the parts to repair the unit are obsolete as Samsung carries parts for 5 years from the manufacturing date.
We are looking to improve our services and this has been noted.
Kind regards
Linda Machaieie
Good day Madam I have been trying to get hold of your but ever i am told your busy with another client on a line, I didn't get any call from your as you can see the number you have been trying to call is incorrect that is not my number as provided in this correspondence.
Good day M******** M*****
Kindly note that I tried calling you ( ********** 321) to no avail.
We are saddened by the experience you have received, please accept our sincere apologies.
We have noted that the service order was booked for your TV however cancelled due coverage.
Based on the age of the unit, Samsung cannot send a technician. It is very much possible that the parts to repair the unit are obsolete as Samsung carries parts for 5 years from the manufacturing date.
We are looking to improve our services and this has been noted.
Kind regards
Linda Machaieie
Good day Madam I have been trying to get hold of your but ever i am told your busy with another client on a line, I didn't get any call from your as you can see the number you have been trying to call is incorrect that is not my number as provided in this correspondence.