1 reviews | Active since Mar 2017
Samsung TV
<p>Purchased a 40 inch Smart TV on Black Friday 2016. Problems with dark picture quality and screen goes black with Samsung logo showing but still has sound. ? Backlight problem. Set is not even five months old. Queried with Samsung store in Somerser Mall and was told I need to take this into Parow for repair, they do not repair smaller sets at home. Could take a few weeks to fix. No substitute will be given. I am a pensioner, cannot afford to take the set all the way to CT and not know when it will be available again. Please assist!!</p>
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SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Well, so much for SamsungSA service. Four days later and still waiting for a "senior customer service executive" to make contact. No adviCe received yet.....
Well, so much for SamsungSA service. Four days later and still waiting for a "senior customer service executive" to make contact. No adviCe received yet.....