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Preggie S

1 reviews | Active since Jan 2019

16 Jan 2019, 22:47

Samsung Tumble Dryer- Pathetic after sales service

Bought a Samsung tumble dryer in July 2017 from Hirsch. By August 2018, it had already been repaired by Samsung 3 times. In August 2018, I was assured by the Customer Service Representative that it was the last time for a repair and if it malfunctioned it would be repaired. Well 1 month later it stopped working. It was picked up and the Manager of the call Centre assured me feedback. Without any feedback the tumble dryer was returned home and the **** switched it on and it then started smoking. It was picked up again the following day. This was in September 2018. We are now in Jan 2019, Samsung representatives will not honor their commitment of replacement, cannot give a report for the unit catching on fire and wants me to accept the unit as it conforms to Samsung standards after 4 repairs. I have a few of these letters. Are there any standards? Will Samsung accept liability if there is another fire?

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Replies (3)
Samsung South Africa
Samsung South Africa's reply16 Jan 2019, 22:50
Official
Good day  Preggie

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^SS
Samsung South Africa
Samsung South Africa's reply16 Jan 2019, 23:03
Official
Good day  Preggie 

Herewith your reference number:    
 
***

 
Regards,
SamsungSA:^NN

PS
Preggie S's update04 Feb 2019, 17:53
Reviewer Update
It is now 2 weeks later and all I got was a reference number and a call to rate the service of Samsung and when I advised the agent that they had not event responded to me about my tumble dryer that they have for 5 months, she responded that she will investigate. It seems that Samsung is not interested in resolving the query nor do they want to return my tumble dryer which they now have for 5 months. SAMSUNG, I appeal to you to please advise on the way forward. Your'll do not action complaints to your customer service centre nor do you'll respect the Hellopeter website. I guess you'll have no interest in resolving!!! Samsung products and customer service has deteriorated because they do not honour their word or their customer. Inferior products and customer service. Take a lesson from Defy, LG or Smeg. They may not have a SIGNATURE range product but at least they don't sell inferior products. Signature Range is just "HOT AIR"marketing to **** the customer. Shocking!!!!