SAMSUNG TUMBLE DRYER 9 KG HEAT PUMP NOT WORKING

I WILL NEVER BUY ANY SAMSUNG PRODUCT EVER AGAIN IN MY LIFE, AND I INVITE EVERYONE TO DO THE SAME. I SUGGEST THAT YOU PURCHASE SMEG, no problems with them so far.

I bought a heat pump tumble dryer 9 kg at Makro Cape Town on the 25/08/2018 for 9999 Rand. The machine stopped working on November 7th 2019. I have the standard 2 yrs warranty plus I purchased the 3 yrs extended warranty. I contacted Samsung on the 7th of November 2019 and they sent a technician the day after who just assessed the machine and said it was not working and nothing else was done, telling us we have to go to Makro to get a replacement for a new machine (FIRST DISAPPOINTMENT).

I went to Makro on the 12th of November 2019 and they booked a service technician. They came and collected the machine on the 15th of November 2019. They delivered the machine on the 5th of December 2019 still not working. So we could not understand why it was sent back (SECOND DISAPPOINTMENT!!!).

I called back Samsung to request a new service, and collection was only done on the 11th of December 2019!!.

Until today's date 27/12/2019 the machine is still in the hands of Samsung and we don`t know when it will come back.

To be noted that I spent hours and money on the phone to Samsung to speed up the delivery and always same reassuring answer was given that next week it would come back (THIRD DISAPPOINTMENT).