LP
Lee P

1 reviews | Active since Nov 2015

12 Nov 2015, 10:13

Samsung TTS Port Elizabeth / Faulty Samsung S4

I had cracked my screen on my Samsung S4 in August 2015, I had taken it in to them on the 28th August 2015, one day after the 24 month warranty, where after a month of dealing with them and Samsung ADH, it was unaccepted to be repaired under the warranty however it was still in working condition when I took it to them. I did not go ahead and get the phone repaired with them and instead went to fetch it.<br> <br> Apon me fetching it, It was switched off and thought the battery may be flat after it being there for over 3 weeks so I took it home and put it on charge and the phone did not seem to take charge. <br> I immediately called them and told them this issue. They told me to bring it back in, so I did that. <br> After waiting 2 hours of them checking the phone they came back and told me they have tried everything and they cant see what the problem is but can quote me on getting it repaired. I told them that the phone only had a cracked screen and was working fine before they had it. I have tried contacting the main people about this issue and still have not got a reply from anyone. On the form they give out it did not state phone not switching on!<br> <br> Now I am stuck with a broken Samsung

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Nov 2015, 13:45
Official
Hello LeePritchard,

Kindly note that your query has been escalated to our Complaints department who will contact you to assist you further. Your reference number for your reserved call back is ***.

We apologize for any inconvenience caused.

Regards

Samsung South Africa.