TV
Taygan V

1 reviews | Active since Oct 2013

06 Feb 2015, 08:26

SAMSUNG TRY BILL FOR GOODS NOT DAMAGED!!!

In December I had a slight incident where my phone dropped in a pool, as with the Samsung repair warranty I sent it in and the advised me that it takes 2 repairs (so both of your repairs will be used) I had 1 repair used previously. They then advised me they need to fix the motherboard and will test the screen if it needs to be replaced they will charge me. They then phone me a couple hours later to say they need to replace it as it is not working, and will cost me R2200. I decided I would decline the quote and rather buy a new phone but asked then to replace the motherboard incase I decide to fix the screen later on. They then took from the 17th of December till yesterday 5th February after 4 visits and many phone calls and them wanting proof the phone is actually mine and I got it from Vodacom for them to release my phone back SURPRISINGLY THERE IS ABSOLUTELY NOTHING WRONG WITH THE SCREEN.... SAMSUNG I WILL NEVER USE YOUR PRODUCTS AGAIN... GF!!!! You try con the consumer for parts that do not need repairs? I can suggest people for doing repairs ask for them to check the units with you present its a money making scheme....

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Feb 2015, 08:46
Official
Hello Taygz,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our service division who will be in contact with you in this regard.

We sincerely apologise for the lack of service you have received

Kind regards
Samsung SA