MK
Mmatshepo K

1 reviews | Active since Apr 2014

20 Feb 2016, 12:21

samsung trend now phone

I bought a Samsung trend neo phone on the 24 December and I soon realised that it was not functioning properly it kept saying \SIM rejection, phone needs to restart to detect sim\". I took it back to the store where I bough it on 5 January 2016. I got it back two weeks later and it was not fixed, instead it was worse and the report said that there was no problem with the phone. I took it back few days later and they took again to repairs. It came back after a week with the same problem, this time they had not done anything, and the report still said no problem with the phone. I felt stupid and disgruntled by this. I took it for the 3rd time for repairs to Vodacom repairs centre in Pretoria CBD and they told me some long story and booked it in again. Mind you I needed the phone especially the internet and the phone they gave me to use for the time being was some useless out dated phone. Ten days later I went to collect my phone from repairs. IT STILL HAS THE SAME ISSUE. IM MAD AND DISAPPOINTED BY SAMSUNG. IT MEANS I NEED TO TAKE IT BACK AGAIN FOR REPAIRS FOR THE 4TH TIME. THE WOLE OF JANUARY AND FEBRUARY I WAS WITHOUT A PHONE YET I BOUGHT A BRAND NEW PHONE END OF DECEMBER. "

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Feb 2016, 14:30
Official
Hello Ms Khanya,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind Regards

Samsung SA