1 reviews | Active since Aug 2015
Samsung Trend Neo
I bought a Samsung Trend Neo phone in March this year and have had issues with it within a week of buying the phone. As soon as I activate the data option on the phone, the phone hangs, I cannot receive calls, make calls, receive any form of messaging until the phone is re-booted. I went to the store, and they were awesome, worked through Vodacom and replaced the phone, but unfortunately, with the same make and model. I have had the new phone for a week and the same thing is happening. Clearly it is something with the product, if I am not supposed to activate data on the phone, it should be stipulated. This is very, very frustrating and I am not going to go through the whole issue of sending the phone back to Vodacom to check and sit without a phone for 4 - 6 weeks while the technicians check.<br> Not a product I would recommend to anyone!!!!!<br> When I had issues with the first phone and contacted Samsung, I was told that it is not their stock any more, I should contact Vodacom, well, it is your product!
Apologies for the bad experience you have been having. Please advise if you have had the unit booked in at one of our authorised service centres.
If so, please provide us with the job number and will follow up with the service centre.
Kind regards
Samsung SA
Apologies for the bad experience you have been having. Please advise if you have had the unit booked in at one of our authorised service centres.
If so, please provide us with the job number and will follow up with the service centre.
Kind regards
Samsung SA
