Samsung treated me badly, they ddnt care about my broken machine, infact they put blame on Makro Capegate, whilst Makro blames them too

I bought a Samsung washing machine in 2019, and upon purchase, the salesman at Makro Capegate, Western Cape advised me that it has 10 years warranty.

Now 2023 December it stopped drying and only washes, sometimes switches off, now when i contacted them, Makro refered me to Samsung as it was now after 2 years.

So i contacted Samsung who took 1 month to reply to me, and after calling me today the management gave me a case number *** and told me they cant help me, i must pay call out fee to get technician to come check out the machine, so i spoke to themba who refered his managers to me that told me they wont help me, its not their fault, i must pay call out fee and they come fix the parts, if its warranty, they will bring parts, if not ill pay more.

So upon disagreement they said they will send me a form to proceed with Aumbertsman, but they ddnt send the form, they dont care about their clients, that machine costed me R9000 in 2019 but they told me its only 2 years warranty.