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EM K

1 reviews | Active since Feb 2024

27 Feb 2024, 13:28

SAMSUNG TRADE IN ISSUE - NO RESPONSE

Purchased 2 Galaxy s24 devices directly from the Samsung online store as a result of the advertised trade in promotion.

When trying to trade in on the website, I got an error on both devices stating "invalid new device imei" . I've entered all details correctly, taken directly from the devices.

Upon calling the Samsung store I was advised to email them all details including order numbers and IMEI of new and old devices and that it would be escalated.

It's now the 2nd day of this supposed escalation and I've still not received the courtesy of a response or an update as to what's going on.

You'd think purchasing the devices directly from the Samsung store you wouldn't have these kinds of issues. Now stuck with 2 brand new s24 devices that I don't know why have an invalid IMEI and Samsung don't have the courtesy to update regarding these phones I've just purchased from them

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Replies (2)
Samsung South Africa
Samsung South Africa's reply27 Feb 2024, 13:29
Official
Good day EM KAY,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK 
EK
EM K's update28 Feb 2024, 08:23
Reviewer Update
Its now the 3rd day of waiting for anyone to respond to my issue, the matter has been escalated, then escalated a 2nd time, then i was told to contact regener8 , and ofcourse i dont receive a response from them either, who knew buying 2 phones directly from the samsung store would provide an "invalid imei number" on their own website, and as if that wasnt enough, no courtesy of a response when you raise the issue, sounds like a ****. awaiting a response..