ZM
Zahid M
1 reviews | Active since Feb 2015
10 Jun 2022, 10:56
Samsung Trade in *****
purchased a Samsung S22 ultra and took part in their trade in deal. my old device was collected and processed a month ago with no payment made to me. every email and call gets responded to with a "back log, wait 7-10 working days" response.
You have my device and made a commitment in writing to pay.
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Replies (2)
Samsung South Africa's replyOfficial
10 Jun 2022, 10:57Good day Zahid ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply10 Jun 2022, 10:57
Official
Good day Zahid ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
ZM
Zahid M's updateReviewer Update
16 Jun 2022, 09:58Still no response and it’s been a few days, only generic sms messages that my issue is being looked into, absolutely pathetic service!
ZM
Zahid M's update16 Jun 2022, 09:58
Reviewer Update
Still no response and it’s been a few days, only generic sms messages that my issue is being looked into, absolutely pathetic service!