YH
Yasteel H
1 reviews | Active since Sept 2019
12 May 2022, 14:06
Samsung Trade in - Delayed payment
Samsung Trade in campaign and partners, provided a confirmed date for payment and nothing happened.
Its been over 3 weeks my device has been handed over and approved.
The official website stated 24 hours after Samsung receives the device, the payment would have been made.
Disappointing service :( Never expected this from Samsung.
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Samsung South Africa's replyOfficial
12 May 2022, 14:08Good day Yasteel ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply12 May 2022, 14:08
Official
Good day Yasteel ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM