Samsung took washing machine on the 15 June 2015

I bought a Samsung washing machine from Makro in Alberton in 2014 April. Machine started making a noise, I phoned Makro round about the 10th of June and they log the repair to Samsung. I phoned Samsung calll centre *** on the 17 June 2015 to asked for an update. They gave me an ref number and said that they will contact me back, they are waiting for parts to come in. On the 18 i phoned the call centre again due to nobody getting back to me....well this story went on until Monday the 22 June 2015. Their Service Technician Manager Esrom phoned and made empty promises about him sorting out my machine. Eventually on the 25 they said that i would received a new machine..... Well its now 30 June and am still waiting. No body wants to help me. I had to pay R400 for my washing to be done, i had to phone them every time with my airtime. This is just part of the story.