SAMSUNG TOOK OVER R41,000, DELIVERED ONLY 5 OF 24 PHONES, AND HAS STILL NOT REFUNDED ME

SAMSUNG TOOK OVER R41,000, DELIVERED ONLY 5 OF 24 PHONES, AND HAS STILL NOT REFUNDED ME

On 28 September 2026, I ordered 24 Samsung phones for over R41,000. Before placing the order, I repeatedly confirmed with Samsung that the phones were in stock. I was assured they were available, including confirmation after the consultant checked with the logistics manager. Delivery was promised for 30 September.

Samsung failed to deliver on time. On 5 October, after further assurances that the delivery was on its way, only 5 of the 24 phones arrived. I was later told Samsung did not have the stock it had promised.

This failure has caused me serious financial harm. My own customer was relying on these phones. I had to source replacements at a much higher cost, but by then it was too late and the customer rejected the order. I lost the customer and expected profit, incurred penalties, and had to spend additional money trying to resolve a problem caused by Samsung.

I requested a refund and supplied the required details. Samsung then promised the refund for 16 October, but it never arrived. Today, 19 October, I was told I must wait another 7–10 working days. After repeated calls, *** and broken promises, this is unacceptable.

I demand the immediate processing of my outstanding refund, a written explanation, and a fair discussion about compensation for my documented financial losses. Samsung's repeated assurances about stock and delivery raise serious concerns about its obligations under the Consumer Protection Act, where applicable.

I have retained the relevant *** and call records. I expect Samsung to take responsibility and resolve this matter urgently, rather than subject me to further delays and excuses.