Samsung thinks nothing of their customers. Take your money elsewhere. Staff are *********** especially my case manager Thandi

Thandi the case manager of my complaint is Pathetic, I have phoned 39 times in the last 3 months to get my washing machine sorted out. I have laid a complaint at the ombudsman as well. Each time I phone for her she is in a meeting from. 8:00 till 17:00. Every day, shame man, I feel sorry for the poor woman. Samsung must be slave drivers. No breaks. Nothing. They also allow their repair staff to shout at u. When I refused to allow a technician into my home I was shouted at. I waited a full month for my washing machine, when I get it back it's still broken. I have been screamed at over and over. I want my refund and I have made a clio of the fixed washing machine. It's loud and shakes and the sides are taped together. It's pathetic the customer service. I want my money back. I will not accept this.