AJ
Angelique J
1 reviews | Active since May 2016
30 Nov 2021, 09:00
Samsung the ********
My mother recently bought 2 x Samsung Galaxy Note 20 , which was supposed to include a Samsung 32 inch television, each. Instructions were followed, the TV was ordered and I got confirmation from Samsung that it was confirmed. Now, more than a year later, we still did not receiving any replies from Samsung regarding the process and when I will receive my TV, or if we ever will receive the TV's.
The only conclusion we would come to is that Samsung is ******** customers with non-existing free gifts that is all part of their publicity stunts, the gifts don't actually get sent, in order to get them to purchase more expensive Samsung devices.
which is an absolute lie and ****!!
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Replies (1)Samsung South Africa's replyOfficial
30 Nov 2021, 09:02Good morning Angelique,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Samsung South Africa's reply30 Nov 2021, 09:02
Official
Good morning Angelique,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
